GP practices are evolving to ensure top-quality care tailored to your needs

Transformation is underway within GP practices throughout England, as they adapt to deliver better patient care more efficiently. However, if you request care from your GP practice team – through online platforms, by telephone, or by visiting the practice – face-to-face visits, GP practice receptionists and a range of expert health professionals recruited to support practice teams are spearheading endeavours to ensure you get the
care you need.

Across England, over 29,000 more health professionals – from physiotherapists to
health and wellbeing advisers – are supporting GP practices, providing a range of new services to the communities they serve, and enabling GPs to provide more appointments to patients who need their care most.

When you seek assistance from your GP practice, no matter how you contact them, you will be asked to explain what you need help with. These inquiries -whether through a form on the GP practice website, or via a receptionist’s questions – are designed to help the practice team guide you towards
the appropriate healthcare expert.

The staff in your practice’s reception team are specially trained to know about the services available to you at your GP surgery and locally in your area. The information you provide is treated confidentially and enables them to assess your needs and direct you to the right care with the right professional as
quickly as possible.

Your appointment or consultation could be in the form of a phone call from one of the practice’s team of health professionals, an online video call, a face-to-face appointment or a short written message sent by text or
email.

Your GP practice team and expert receptionists will work with you to ensure you get the care you need.