Great reception from the start

Sharon K. who lives in London speaks about her recent good experience with her local GP surgery.

I had some concerns about my blood pressure and felt that It needed to be checked. So I went to the doctor for an appointment and the GP reception
team was attentive and listened to what I wanted, they looked
at the availability, and gave me a same-day appointment for later
that afternoon with a GP locum who had a lot of experience with
high blood pressure, instead of waiting for a week to see my
own GP.

I was really nervous about my blood pressure potentially being
high possibly because of familial factors and slept the whole day
leading up to my appointment, I actually overslept and when I
woke, I called the Primary Care Trust to see if it would still be possible to be seen, as I might be a few minutes late or if it would have to be rescheduled.

They were absolutely great, and I was reassured that there
would be no problem in being seen for my appointment as long
as I was within 15 minutes of my appointment time. The GP
receptionist told me to relax, don’t worry, and just make my way
to the appointment. This really put me at ease and was just what I needed to hear.

The appointment went just as well with the locum listening to me and
suggesting lifestyle changes before anything more involved.
Happy to say my blood pressure is okay and well-controlled.